Answer the questions．
①A big part of being an effective team member is being a good listener． Do you think your listening skills could use some improving？ Simply remember the LADDER to become a better listener．
②Look at the person speaking to you．
If you make eye contact， the speaker feels like he has your undivided attention． If an individual comes into your office to talk， stop what you're doing．
③Ask questions．
This shows you're interested and that you're hearing what he's saying．
④Don't interrupt．
When you interrupt， the speaker feels you're not interested in what he's saying and will be frustrated by the inability to finish a complete thought． Take the time to listen - just relax and open your ears!
⑤Don't change the subject．
Changing the subject indicates that your mind is elsewhere． It shows

you don't pay attention to

you don't pay attention to

what's being said at that moment， and this makes the speaker feel insignificant．
⑥Respond verbally and non-verbally．
    Using an enthusiastic tone shows you're interested in what the speaker is saying． Smiling helps too! Avoid crossing your arms since this can be interpreted as being closed off． If you're speaking with someone who's sitting， you should sit too． Standing over someone is too authoritative and may make the other person feel uncomfortable．
    If you're unsure whether you're a good listener or not， simply take the following test． In your next meeting or conversation， make a mental note or， even better， jot down on a piece of paper the number of times you interrupt． The fewer marks there are on your paper， the better listener you are! This seems like a silly test， but you may be surprised by the quantity of marks on your paper． After all， the worst listeners usually aren't aware that their listening skills need some attention or improvement．

（1）What does the letter "R" refer to in the word LADDER in paragraph ①？

Respond verbally and non-verbally．

Respond verbally and non-verbally．

（2）How can you show the speaker that you are listening？

By asking questions.

By asking questions.

（3）As good listeners， we are supposed to mark on our paper when we are listening， aren't we？

No， we aren't.

No， we aren't.

（4）Which sentence in the passage can be replaced by the following one？
You think it is unnecessary to improve your listening skills because they are good enough．

the worst listeners usually aren't aware that their listening skills need some attention or improvement．

the worst listeners usually aren't aware that their listening skills need some attention or improvement．

（5）Please fill in the blank to complete the sentence ⑤． （Within 10 words）

you don't pay attention to.

you don't pay attention to.