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假设你是李华,双十一期间你在某淘宝手机商店买了一个华为Mate20手机。请根据以下信息写一封120字左右的投诉信,要点如下:
(1)发货太迟,半个月后才收到;
(2)手机拿到后,发现有几个问题,如电池、屏幕、拍照等;
(3)网上咨询售后服务人员,无人回复;
(4)要求立马换机,否则取消订单,并全额退款。
参考词汇:发货 deliver退款 refund售后服务 after-sale service订单 order
_______________
【考点】书信类.
【答案】Dear Sir,
I am writing to you for the Huawei Mate20 I bought during the Double 11 at your online shop.The mobile phone was delivered so late that it was received half a month later.After I took it home and used it for a while,I found there was something wrong with it.I couldn't go online with the phone,nor could I use video chat to communicate with my friends.Waht's more the camera function of the mobile phone cannot be used.Then I connected to your online shop,only to find that no reply at all.Therefore,I require that you change a new one for me or give my money back as soon as possible.
Thank you for your consideration.
Yours sincerely,
Li Hua
I am writing to you for the Huawei Mate20 I bought during the Double 11 at your online shop.The mobile phone was delivered so late that it was received half a month later.After I took it home and used it for a while,I found there was something wrong with it.I couldn't go online with the phone,nor could I use video chat to communicate with my friends.Waht's more the camera function of the mobile phone cannot be used.Then I connected to your online shop,only to find that no reply at all.Therefore,I require that you change a new one for me or give my money back as soon as possible.
Thank you for your consideration.
Yours sincerely,
Li Hua
【解答】
【点评】
声明:本试题解析著作权属菁优网所有,未经书面同意,不得复制发布。
发布:2024/6/27 10:35:59组卷:3引用:1难度:0.5
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