随着科技的发展，网络已进入我们的日常生活，网上购物越来越普遍。但是随之而来，也出现了不少网购问题。以下是李华和朋友抱怨网购的对话。
    Li Hua：You look lovely in that dress.Where did you get it？
    Susu：I got it online.You can buy anything you want online.And they are nice and not very expensive.
    Li Hua：The product may be cheaper，yet sometimes you will find it the item you bought is faulty or in some other way does not live up to your claims.I ordered a notebook computer and a set of English novels on Taobao website two weeks ago，but I didn't receive them until yesterday.To my disappointment，the computer I received isn't the one I ordered.To make matters worse，the books are far from satisfying，as I found some pages missing.I am so angry till now.
    Susu：It's a terrible online shopping.If we are in the real store，we see the real product and deal the problem with the shop assistant face to face.I think you can write the complaint in a letter to replace them.
Li Hua：Sounds great.I will write as soon as I arrive home.
假定你是李华，就此次购物中出现的问题，向网店客服写邮件投诉。要点如下：
1.介绍购物情况；
2.反映存在情况；
3.提出解决方法。
注意：词数80-120左右。
Dear Sir/Madam，
________
    Looking forward to your reply.
Yours sincerely，
Li Hua