2017-2018学年河北省保定市定州中学高二（上）开学英语试卷

第一部分 听力（共两节，满分30分）

• 1．Why doesn't the woman accept the invitation？
  A．She has to take an exam on Friday．
  B．She has to stay at home on Friday．
  C．She has to wait for someone on Friday．
  组卷：1引用：2难度：0.9

  解析

• 2．What does the man suggest？
  A．One dollar was too much for a novel．
  B．Fortunately，he got the novel with one dollar．
  C．He didn't have enough money to buy the novel．
  组卷：1引用：2难度：0.9

  解析

• 3．What will the woman probably do？
  A．She will go outing．
  B．She will wash clothes．
  C．She will sit out in the backyard．
  组卷：1引用：2难度：0.9

  解析

• 4．Where does the conversation take place？
  A．By the riverside．
  B．On the street．
  C．At a library．
  组卷：1引用：2难度：0.7

  解析

• 5．What does the woman say about the lecture？
  A．It was dull．
  B．It was hard to understand．
  C．It was interesting but too long．
  组卷：1引用：2难度：0.7

  解析

• 6．（1）What does the man complain about？
  A．He was not served with what he had asked for．
  B．The woman didn't obey his order．
  C．He was given a wrong menu．
  （2）What is the probable relationship between the speakers？
  A．Husband and wife．
  B．Manager and staff．
  C．Customer and waiter．
  组卷：1引用：2难度：0.5

  解析

五、七选五

• 17．No matter what type of business you run，it has to deal with things that go wrong from your customer's point of view．Complaints can be a great source of information for organizations to make corrections as well as further improvements．（1）

  ．
  You should listen actively to what the customer has to say by maintaining comfortable eye contact．（2）

  ．
  （3）

  It's important for you to know that your apology must appear sincere to the customer，and not an empty excuse．And also you should show the customer you've accepted the responsibility and provide him with choices or you'll do something about his complaint．
  Talk with the client and discover the best means to resolve his problem．（4）

  In this case it's important to let your customer know an estimation（估计）of how long it will take to take action on his complaint．
  A simple"thank you"is one way to let the customer know you appreciate the time and effort they've taken to inform you about a problem with your company's service or product that you need to know about．
  5．Create a procedure for recording different types of customer complaints．（5）

  
  
  A．They are a valuable source of information to determine various root causes that need to be addressed within your company．
  B．You should also show your customer that you do understand him by giving full attention．
  C．When you have received a complaint，you should apologize for the failure the customer has identified．
  D．Listen to your customer's complaints and you can improve your service．
  E．So it's important to learn to deal with customer complaints efficiently．
  F．Don't feel ashamed of the failure in your service or products．
  G．There will be times when you'll be unable to resolve the issue immediately．
  组卷：12引用：1难度：0.3

  解析

六、书面表达

• 18．据报道，近日北京市空气质量达到重度污染程度，雾霾（haze）再次笼罩首都．雾霾天气极大地影响了人们的健康和生活．请仔细观察这两幅漫画，用英语写一篇短文，谈谈你对此问题的看法和建议．
  
  你的作文应包括以下内容：
  1．简要描述两幅图的内容；
  2．概述雾霾对生活造成的影响；
  3．简述你的建议和措施．
  注意：1．词数150左右；
  2．可适当增加细节，以使行文连贯．
  

  ．
  组卷：4引用：1难度：0.3

  解析